These Terms of Service (“Terms”) govern your use of the website and services provided by Meeky Store Zimbabwe (“we”, “us”, “our”). By accessing or using our website, placing an order, or engaging with any of our services, you (“you”, “Customer”, “User”) agree to be bound by these Terms. Please read them carefully before using our services. If you do not agree with these Terms, you should not use our services.
1. Introduction
Meeky Store Zimbabwe operates an online retail platform that provides a variety of products to customers in Zimbabwe. These Terms govern the use of our website, mobile app (if applicable), and other online services.
2. Eligibility to Use Our Services
To use Meeky Store Zimbabwe’s services, you must:
- Be at least 18 years of age.
- Have a valid shipping address within Zimbabwe.
- Agree to and abide by these Terms of Service and our Privacy Policy.
- Provide valid and accurate information when creating an account or making a purchase.
By using our platform, you confirm that you meet these eligibility requirements.
3. Account Creation
To use certain features of Meeky Store Zimbabwe, you may need to create an account. When creating an account, you agree to:
- Provide accurate and complete information.
- Maintain the confidentiality of your account credentials (username and password).
- Notify us immediately of any unauthorized use of your account.
You are responsible for all activities under your account, whether or not authorized by you.
4. Product Information
We make every effort to display our products accurately on our website, including pricing, availability, and descriptions. However, we cannot guarantee that product images, descriptions, and prices are 100% accurate or up-to-date.
| Product Information | Description |
|---|---|
| Product Availability | We aim to ensure product availability, but stock levels may fluctuate. Products may be out of stock, and in such cases, we will notify you. |
| Product Descriptions | Product descriptions are provided as accurately as possible; however, variations in size, color, and appearance may occur. |
| Pricing | Prices are subject to change without notice. Any pricing errors will be corrected prior to finalizing the order. |
5. Ordering and Payment
When you place an order with Meeky Store Zimbabwe, you agree to purchase the selected products at the current listed price. All orders are subject to availability and confirmation of the order details.
- Order Confirmation: After placing an order, you will receive an order confirmation email containing the details of your purchase.
- Payment Methods: We accept various payment methods, including mobile money (e.g., EcoCash, OneMoney), debit/credit cards, and bank transfers (as available).
- Payment Processing: Payments are processed securely via trusted payment gateways. You agree to provide accurate payment information.
Once an order is confirmed, it cannot be changed or canceled without prior approval from our customer service team.
6. Pricing and Taxes
- Pricing: Prices are listed in Zimbabwean dollars (ZWL) or other applicable currencies as specified on our website.
- Taxes and Duties: All applicable taxes, shipping fees, and other duties will be calculated and added to your total order cost at checkout.
- Discounts and Promotions: Promotional offers, discounts, and coupons are subject to terms and conditions. We reserve the right to change or cancel promotions at any time.
7. Shipping and Delivery
- Shipping: We offer various delivery options within Zimbabwe. Delivery costs are calculated based on the delivery location, weight, and size of the items.
- Delivery Timeframe: Estimated delivery times are provided at checkout. However, we cannot guarantee exact delivery dates, as delays may occur due to factors beyond our control.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking details once your order has been dispatched.
- Delivery Issues: If your order is delayed, lost, or damaged during shipping, please contact our customer service team. We will investigate the issue and provide a resolution based on our policies.
8. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied, we offer returns and refunds under certain conditions.
| Return Conditions | Description |
|---|---|
| Eligibility for Return | Items must be returned within 7 days of delivery, in unused, original condition, with all tags and packaging intact. |
| Non-Returnable Items | Certain items such as perishable goods, hygiene products, and custom-made products are not eligible for return. |
| Refund Process | Refunds will be processed to the original payment method. Refunds may take 5-7 business days to reflect, depending on payment method. |
- Return Process: To return an item, contact us at support@meekystore.co.zw with your order details. You will receive instructions on how to return the item.
9. Customer Responsibilities
You agree to:
- Provide accurate and truthful information when making purchases or interacting with our platform.
- Use the platform for lawful purposes only.
- Respect the intellectual property rights of Meeky Store Zimbabwe, including trademarks, logos, and product content.
- Not engage in any activity that could damage, disable, overburden, or impair the functioning of our website or mobile app.
10. Prohibited Activities
You are prohibited from engaging in any of the following activities while using Meeky Store Zimbabwe’s services:
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity.
- Attempting to gain unauthorized access to any part of the website, server, or network.
- Using the website or services to engage in fraudulent activities, including providing false payment information or using stolen credit cards.
- Violating any applicable laws, including local and international laws regarding consumer protection, data protection, and intellectual property.
11. Intellectual Property
All content on the Meeky Store Zimbabwe website, including text, images, logos, designs, and product descriptions, is the intellectual property of Meeky Store Zimbabwe and is protected by copyright and trademark laws. You may not copy, modify, or distribute any content without prior written consent from us.
12. Limitation of Liability
To the fullest extent permitted by law, Meeky Store Zimbabwe is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our liability is limited to the amount paid by you for the product or service in question.
| Limitation of Liability | Description |
|---|---|
| Product Defects | In the event a product is defective, we will provide a replacement or refund based on our return policy. |
| Loss or Damage During Shipping | We are not responsible for loss or damage incurred during shipping but will assist in resolving such issues through the courier. |
| Service Availability | We make no guarantees regarding the availability or uninterrupted access to our website or services. |
13. Indemnification
You agree to indemnify and hold Meeky Store Zimbabwe harmless from any claims, damages, losses, or expenses, including legal fees, arising from your use of the website, your violation of these Terms, or your infringement of any rights of another party.
14. Amendments to Terms
Meeky Store Zimbabwe reserves the right to update or amend these Terms at any time without prior notice. Any changes will be posted on our website, and the updated Terms will become effective immediately upon posting. Your continued use of the website or services after such changes constitutes your acceptance of the new Terms.
15. Termination
We reserve the right to suspend or terminate your account and access to our services if you violate these Terms or engage in any prohibited activity. You may also terminate your account at any time by contacting customer support.
| Account Termination | Description |
|---|---|
| Suspension of Account | We may suspend or terminate your account if we suspect fraudulent activity, illegal activity, or a violation of our terms. |
| Customer Account Removal | You can request to have your account removed, and we will comply once we verify that all financial transactions have been cleared. |
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Zimbabwe.
17. Force Majeure
Meeky Store Zimbabwe shall not be held responsible for any failure or delay in performance of its obligations under these Terms if such failure is due to events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, or government regulations.
18. Privacy and Data Protection
Your use of our services is governed by our Privacy Policy, which explains how we collect, store, and use your personal data. By using our services, you consent to the practices described in our Privacy Policy.
19. Miscellaneous
- Entire Agreement: These Terms constitute the entire agreement between you and Meeky Store Zimbabwe regarding the use of the website and services.
- Severability: If any provision of these Terms is deemed unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.
- Waiver: Failure to enforce any provision of these Terms shall not be construed as a waiver of any provision or right.
20. Contact Information
For any questions or concerns regarding these Terms, please contact us:
- Email: support@meekystore.co.zw
- Phone/WhatsApp: +263 77 886 6087
By using Meeky Store Zimbabwe’s services, you agree to be bound by these Terms of Service. Thank you for choosing us for your shopping needs!
