At Meeky Store Zimbabwe, we are committed to ensuring a secure and satisfying shopping experience for all our customers. Our Buyer Protection Policy is designed to give you peace of mind when purchasing products from us. We prioritize your safety, privacy, and overall satisfaction with your order. Below are the terms and conditions of our Buyer Protection Policy:

1. Product Quality Guarantee

We guarantee that all products sold on Meeky Store are of high quality, brand-new, and as described in the product listings. If your product arrives defective or damaged, you are entitled to a refund, replacement, or exchange, depending on the situation.

  • Defective or Damaged Goods: If the product arrives damaged or defective, please contact us within 7 days of receiving your order. You will be required to provide photos of the damaged or defective product. Meeky Store will either replace the item or issue a full refund.
  • Product Not as Described: If you receive a product that does not match the description or photos on our website, please contact us within 7 days of receiving the product. We will assess the issue and offer a suitable solution, either a replacement or refund.

2. Secure Payment Methods

We ensure all payments on our platform are processed securely. Meeky Store accepts payment via trusted Zimbabwean payment gateways, including mobile money options like EcoCash, OneMoney, and bank transfers. We do not store your payment details, ensuring a safe and secure transaction every time you shop with us.

3. Delivery and Shipping Protection

We partner with reliable local couriers to deliver products in a timely and safe manner. If your order is delayed or lost in transit, we will work with our courier partners to resolve the issue and provide a refund or reship the product, depending on the case.

  • Order Tracking: You will receive tracking details for your order once it has been shipped. This enables you to monitor your delivery and ensure the safe arrival of your purchase.
  • Late Deliveries: In the event that your order is delayed, we will notify you promptly and provide an estimated delivery update. If your order is delayed beyond the expected time frame, you are entitled to a full refund or a reshipment of the item.

4. Returns and Refunds

If you are not satisfied with your product, we offer a 7-day return policy. Returns are accepted under the following conditions:

  • The product must be unused, in its original packaging, and in a condition that is suitable for resale.
  • The product must be returned within 7 days from the date of delivery.

If your return request is approved, you will be eligible for a refund, store credit, or a product exchange, based on your preference.

5. Customer Support

Our dedicated customer support team is available to assist you with any questions or concerns you may have. You can reach us via:

We aim to respond to all inquiries within 24 hours, ensuring you receive the assistance you need in a timely manner.

6. Fraud Protection

Meeky Store takes fraud prevention seriously. We monitor for fraudulent transactions and take action to ensure the safety of our customers. If you suspect any fraudulent activity or have concerns about your order, please contact us immediately. We will investigate and take appropriate measures to protect your account and personal details.

7. Buyer Responsibilities

To ensure a smooth and successful transaction, we ask that you:

  • Provide accurate shipping and payment information.
  • Review product descriptions, sizes, and features before placing your order.
  • Contact us immediately if you notice any issues with your order.

8. Exceptions to Buyer Protection

While we strive to ensure the best customer experience, some circumstances may fall outside the scope of our Buyer Protection Policy. These include:

  • Products that have been used, damaged, or altered after delivery.
  • Products purchased with discounts or promotions that are non-refundable.

9. Amendments to the Policy

Meeky Store reserves the right to update or modify this Buyer Protection Policy at any time. Any changes will be communicated to customers via email or posted on our website. By continuing to shop with us, you agree to abide by the most recent version of this policy.

10. How to Make a Claim

To make a claim under our Buyer Protection Policy, please follow these steps:

  1. Contact Meeky Store’s customer service at [email protected] with details of your claim.
  2. Include your order number, a description of the issue, and any supporting evidence (such as photos of damaged products).
  3. Our team will review your case and provide instructions on how to proceed.

Please read the following Scam Alert information carefully to protect yourself when shopping with us.

How to Identify Scam Activities

Scammers may use various tactics to deceive customers. Here are common signs to look out for:

  • Fake Websites and Impersonation: Be cautious of websites or social media accounts that look similar to Meeky Store Zimbabwe but are not affiliated with us. Always verify the website URL (meekystore.co.zw) and look for a padlock icon next to the website address (indicating a secure site).
  • Unsolicited Offers: Be wary of unsolicited messages (via email, WhatsApp, or SMS) claiming to be from Meeky Store Zimbabwe offering unbelievable discounts or asking for sensitive information like payment details or your password.
  • Requests for Payment via Unofficial Channels: We only accept payments through official, secure methods such as mobile money (EcoCash, OneMoney), debit/credit cards, and bank transfers via our trusted payment processors. Be cautious if you are asked to send payments through untraceable channels like cash, prepaid gift cards, or other unconventional methods.
  • Too-Good-To-Be-True Deals: Scammers often use extremely low prices or “flash sales” to lure customers into providing payment details or personal information. If an offer looks too good to be true, it probably is.
  • Fake Customer Support: Scammers may pose as Meeky Store Zimbabwe customer support. They might attempt to contact you using similar names or email addresses, asking for personal information or payment for non-existent orders.

What to Do If You Suspect a Scam

If you believe you have encountered a scam, follow these steps immediately:

  • Do Not Share Personal Information: Never share your personal information, such as your bank account details, mobile money PIN, or passwords with anyone.
  • Contact Meeky Store Zimbabwe: If you receive suspicious communications or suspect a scam, please immediately contact us using the official channels:
    • Email: [email protected]
    • Phone/WhatsApp: +263 77 886 6087
    • Website: Use the contact form on our official website.
  • Report the Incident: If you believe you have been scammed, you should report the incident to the relevant authorities, including the Zimbabwe Republic Police (ZRP) Cyber Crime Unit or your mobile money provider.

Official Communication Channels

Meeky Store Zimbabwe communicates with our customers using the following channels:

We will never ask you to provide sensitive information such as your bank account number, password, or PIN through social media or other informal channels.

What Meeky Store Zimbabwe Will Never Ask

Be cautious of anyone who claims to be from Meeky Store Zimbabwe asking for the following:

  • Your password or mobile money PIN.
  • Direct payment via mobile money without going through our secure checkout process.
  • Personal information unrelated to your order (e.g., national ID number, private account information).

Steps to Protect Yourself

  • Always verify the source: Ensure that any communication, particularly asking for payment or personal details, is from an official Meeky Store Zimbabwe email or phone number.
  • Use secure payment methods: Always complete transactions through our official and secure payment methods.
  • Look out for HTTPS: When shopping on our website, ensure that the URL starts with “https://” and has a padlock symbol indicating a secure connection.
  • Monitor your financial statements: Regularly check your mobile money or bank account statements for any unauthorized charges.

What to Do If You’ve Fallen for a Scam

If you’ve already fallen victim to a scam, here’s what you can do:

  • Report immediately: Contact Meeky Store Zimbabwe’s customer support at [email protected]. We may be able to assist you with reversing unauthorized transactions.
  • Contact your mobile money provider or bank: Inform your provider of the fraudulent activity and request them to take action.
  • File a police report: Report the fraud to the Zimbabwe Republic Police, especially if your financial details have been compromised.

Our Commitment to Security

At Meeky Store Zimbabwe, we take your privacy and security seriously. We have implemented measures to protect your data, including secure payment gateways and data encryption. Our website is regularly monitored for security vulnerabilities, and we continue to upgrade our systems to stay ahead of online threats.

Final Tips

  • Stay cautious: Always verify the authenticity of deals, especially if you’ve never heard of the offer before.
  • Contact us directly: If you have any doubts about a communication, transaction, or offer, contact us directly through official channels.
  • Keep your devices secure: Ensure that your device is secure with up-to-date anti-virus software and a strong password.

We hope this Scam Alert helps you stay informed and protected when shopping with us. Your security and satisfaction are our top priorities, and we appreciate your trust in Meeky Store Zimbabwe.