Meeky Store Zimbabwe is committed to safeguarding your privacy and ensuring the protection of your personal data. In compliance with the Data Protection Act (Chapter 11:10) and relevant privacy regulations in Zimbabwe, we have developed this Customer Data Protection Policy to outline how we collect, use, store, and protect your personal information. This policy applies to all customers who interact with our website, mobile app, and other services offered by Meeky Store Zimbabwe.

1. Collection of Personal Data

We collect personal data when you visit our website, place an order, subscribe to our newsletter, or interact with us in any way. The types of personal information we may collect include:

  • Personal Identification Information: Name, email address, phone number, postal address.
  • Payment Information: Payment method details (credit/debit card information, mobile money account details, etc.)
  • Account Information: Username, password, order history, preferences, and other account-related details.
  • Device and Usage Data: Information about the device you use to access our services (e.g., IP address, browser type, location data).
  • Customer Service Interaction: Data from conversations with our customer service team (via email, phone, chat, etc.).

2. Purpose of Data Collection

We collect your personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders, and manage payment transactions.
  • Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
  • Marketing and Communication: To send promotional materials, updates, and product recommendations (you can opt-out at any time).
  • Improvement of Services: To analyze customer behavior and preferences, helping us improve our products, services, and website functionality.
  • Legal Compliance: To comply with legal and regulatory obligations under Zimbabwe’s data protection laws.

3. Legal Basis for Processing Personal Data

In accordance with the Data Protection Act of Zimbabwe, we rely on the following legal bases to process your personal data:

  • Consent: We collect and process your data based on your explicit consent, such as when you opt-in to receive marketing communications.
  • Contractual Necessity: To fulfill the terms of our agreement with you, such as processing orders and payments.
  • Legitimate Interest: For business-related activities, such as improving our services or preventing fraud, provided these interests are not overridden by your data protection rights.
  • Legal Obligation: Where required to comply with applicable laws or regulations.

4. Data Storage and Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, theft, or alteration, including:

  • Encryption: We use encryption protocols to secure your payment and personal data during transmission.
  • Access Control: Only authorized personnel have access to your data based on their role.
  • Data Backups: Regular backups of your data are maintained to ensure business continuity.
  • Secure Servers: Our data is stored in secure, certified data centers in Zimbabwe.

5. Sharing and Disclosure of Personal Data

We will not share your personal data with third parties, except in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., delivery companies, payment processors) who assist us in providing services to you. These third parties are contractually obligated to handle your data in a secure and compliant manner.
  • Legal Compliance: We may disclose your data if required by law, regulation, or legal process, such as in response to a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring party, subject to applicable data protection laws.

6. Retention of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we will securely delete or anonymize your data.

7. Your Data Protection Rights

Under the Data Protection Act of Zimbabwe, you have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: If your data is incorrect or incomplete, you have the right to request corrections.
  • Right to Erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data in certain circumstances.
  • Right to Object: You can object to the processing of your personal data for specific purposes, such as marketing.
  • Right to Data Portability: You have the right to request that your data be transferred to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the details provided below.

8. Opting Out of Marketing Communications

You have the option to opt-out of receiving marketing communications from Meeky Store Zimbabwe at any time. You can do so by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email we send.
  • Updating your preferences in your account settings.
  • Contacting our customer support team at [email protected].

9. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such data.

10. Changes to the Data Protection Policy

Meeky Store Zimbabwe may update this Data Protection Policy from time to time. Any changes will be communicated to you via email or posted on our website. We encourage you to review this policy regularly to stay informed about how we protect your data.

11. Contact Information

If you have any questions, concerns, or requests regarding your personal data, please contact us:

By shopping with Meeky Store Zimbabwe, you acknowledge and consent to the terms outlined in this Customer Data Protection Policy. We are committed to protecting your privacy and ensuring that your personal information is handled in a secure and transparent manner.